How do I restore access to my account?
If you forgot your password:
- On the sign-in screen, enter your phone number and click "Forgot password?".
- Enter the code from the SMS.
- Set a new password — all other sessions will be ended.
If two-factor authentication is enabled, after the password you also need a code that will be sent to your email. That means signing in requires both your phone and your email — this is how your profile and the companies where you have roles are protected.
5 wrong passwords in a row block sign-in for that number for 15 minutes — this is protection against password guessing.
If you have access to neither your number nor your email, write to us through the "Contact Vymex" form on vymex.com, and we will help you restore access.















