Can money be refunded from the balance?
Yes, and without any applications. In the "Billing" section, the CEO or a role with full access to "Billing" clicks "Refund unused funds".
The paid remainder is refunded by the bank automatically to the card used to top up the balance (for top-ups no older than 180 days). If the bank could not refund part of the amount, the Vymex team will refund it within 14 days.
Bonus funds and amounts already charged are not refunded. If bonus funds remain on the balance after the refund, the company can keep working on them.















